FAQs

How can I contact Evolv3D?
Email us at shop.evolv3d@gmail.com for assistance.

Do you ship worldwide?
Yes, we ship globally.

Can I change or cancel my order?
You can request changes or cancellations within 12 hours of ordering. After this, cancellations must be done through a return.

What payment methods do you accept?
We accept Visa, Mastercard, AMEX, and PayPal.

When will my order be processed?
Orders are processed 1-3 business days after placing your order.

How long will it take to receive my order?
Orders take 7-10 days.

What if I don't receive my order?
If it’s not received within 30 days, you are eligible for a full refund.

Will I be charged customs and taxes?
You may be charged import taxes and duties based on your location. Contact your local customs office for more details.

How do I return an item?
Please contact us at shop.evolv3d@gmail.com for return instructions.

What if I receive a defective/incorrect/damaged item?
Contact us with your order number and photos of the item(s), and we will resolve it promptly.

When will I receive my refund?
Refunds will be processed within 7-10 business days to your original payment method.